FAQ

Our pigments can be used dry or wet. For best results, apply over a primer or mixing medium to enhance adhesion and vibrancy. Tap gently onto the lid with a flat brush or fingertip.

Orders are typically processed within 2–4 business days. You’ll receive a confirmation email with tracking information once your order ships.

At this time, we only ship within the United States. We’re working on expanding to international customers soon—stay tuned!

Due to the nature of our cosmetic products, all sales are final. If your order arrives damaged or incorrect, please contact us within 3 business days of receiving your package.

If your order hasn’t shipped yet, email us immediately at hello@mokabeaute.com with your order number and correct address. Once it has shipped, we are unable to make changes.

Once your order ships, you’ll receive a tracking number via email. If you haven’t received it after 4 business days, contact us and we’ll be happy to help.

Please email us at hello@mokabeaute.com with your order number and a photo of the issue. We’ll take care of it promptly.

You can reach us anytime at hello@mokabeaute.com. We aim to respond within 24–48 business hours.

Yes! All Moka Beauté Atelier pigments are 100% cruelty-free, made with high-quality, ethically sourced ingredients.